Terms and Conditions

1. About us

These terms are provided by Ali Removals Services, a removals and clearance business serving Greater Manchester.

• Service area: Greater Manchester
• Registered waste carrier: Environment Agency registration CBDU414413
• Email: info@aliremovals.com
• Telephone: 07466 991568
• Website: aliremovals.com

2. Services covered

These terms apply to our rubbish removal, house clearance, garden clearance, man and van, office relocation and packing service services.

Your written quote and booking confirmation will identify the services included, the agreed price, relevant addresses and any special arrangements. Work not included in the booking requires a separate agreement.

3. Quotes and pricing

Quotes are based on the information you provide, including photographs, item quantities, waste types, property access, parking, floors, stairs and travel requirements.

• We will explain whether the price is fixed, estimated or calculated using an agreed hourly rate.
• Where an hourly rate applies, we will explain any minimum charge, how time is measured and any additional costs before you book.
• Prices will identify applicable taxes and any agreed charges for disposal, parking, materials or other extras.
• Any quote expiry date will be stated in the quote.

If the actual job differs materially from the information supplied, we will explain the difference and agree any revised scope or price before carrying out additional work.

If you do not accept a proposed change, we will discuss whether the original agreed work can still be completed. Any charge for work already carried out must be justified by the booking agreement and applicable law.

4. Booking confirmation

Submitting an enquiry or requesting a quote does not, by itself, confirm a booking. A contract is formed when you accept our quote and we confirm acceptance of your booking in writing, including by email or message.

We will provide the agreed service details, price, payment arrangements and applicable cancellation information in a format you can keep.

Please check your booking confirmation and tell us promptly about any incorrect details.

5. Payments and deposits

Any deposit, balance due date and accepted payment methods will be stated before you confirm the booking.

A deposit is credited towards the agreed price. It is not automatically non-refundable. Refunds and any cancellation deductions are governed by the cancellation terms below and your statutory rights.

If a payment is overdue, we will contact you to resolve the issue. Any proposed suspension of work will be explained in advance and will not affect your legal rights.

6. Your responsibilities

Please ensure that:

• You own the items or have the owner's permission and any other necessary authority to arrange their removal, transport or disposal.
• You provide accurate information about the job and disclose hazards, unusually heavy items and access restrictions.
• We have safe and lawful access to the property and a suitable loading area. Responsibility for permits and parking costs should be agreed before the visit.
• Someone authorised to give instructions is available at the agreed time, unless we have agreed another arrangement.
• Items to be kept are clearly separated from items intended for disposal.
• Cash, jewellery, identity documents, keys and other important personal belongings are removed from clearance areas.
• Children and pets are kept safely away from the working area.

These responsibilities do not remove our obligation to work with reasonable care and skill.

7. Restricted items and hazardous materials

Tell us before booking if the job includes asbestos, chemicals, paint, oils, gas cylinders, batteries, medical waste, sharps, contaminated materials or any other potentially hazardous items. Such items require assessment and may need a specialist service.

Electrical appliances, fridges, tyres and other items requiring specific disposal arrangements must also be disclosed so that acceptance and any charges can be confirmed.

We may refuse or pause work involving undisclosed hazardous, unlawful or unsafe materials. We will explain the reason and discuss suitable next steps. Any charges must reflect the agreement, work properly performed and applicable law.

8. Waste clearance and disposal

We will handle and transfer waste in accordance with applicable waste-management requirements and provide documentation where required.

By authorising clearance, you authorise us to take the identified items for lawful reuse, recycling or disposal as appropriate. Please check your instructions before loading begins, as items may not be recoverable once processed or transferred.

This does not limit your rights if we remove an item contrary to your instructions or fail to exercise reasonable care and skill.

9. Removals, packing and property access

Packing, unpacking, dismantling, reassembly and appliance disconnection are included only where expressly agreed. Specialist electrical, gas or plumbing work must be arranged with an appropriately qualified person.

If you pack items yourself, use suitable packaging and tell us about fragile or unusually valuable items before the job. Responsibility for any loss or damage will depend on its cause and the applicable law.

We will not force items through unsuitable access points or undertake work that presents an unreasonable safety risk. Where access is unsuitable, we will discuss alternatives and agree any changes before proceeding.

10. Arrival times and delays

We will confirm the service date and an arrival time or time window. Please tell us before booking if completion by a particular time is essential.

If a delay occurs, we will notify you as soon as reasonably possible and discuss a revised arrangement. We remain responsible for meeting our contractual and legal obligations.

Where access problems or changes requested by you cause waiting time, any additional charge must be based on rates disclosed and agreed before it is incurred.

11. Consumer cancellation rights

If you are a consumer booking online, by telephone or away from our business premises, you may have a statutory right to cancel within 14 days after the day the contract is made, without giving a reason.

Certain exceptions apply. In particular, a contract for the transport of goods on a specific date or during a specific period may be excluded from this cancellation right. We will explain any applicable exception before you book. We do not treat all clearance or packing services as automatically exempt.

Starting work during the cancellation period

Where a statutory cancellation period applies and you want the service to begin during that period, we will ask for your express request before starting.

If you then cancel before completion, you may need to pay a proportionate amount for services already supplied, but only where the legal conditions for charging are met.

You lose the cancellation right after full performance only if you expressly requested early performance and acknowledged beforehand that the right would end once the service was fully performed.

How to cancel

Send a clear statement to info@aliremovals.com or call 07466 991568. Include your name, service address and booking reference if available.

Where you validly exercise a statutory cancellation right, we will make any required refund within 14 days of being informed, using the original payment method unless you agree otherwise, without a refund fee. Any lawful deduction for services already supplied will be explained.

Optional cancellation form

You may use the following form, but you do not have to:

To: Ali Removals Services, info@aliremovals.com

I/We hereby give notice that I/We cancel my/our contract for the following service:

Service and booking reference:

Ordered on:

Consumer name(s):

Consumer address:

Signature, only if submitted on paper:

Date:

12. Other cancellations and rescheduling

If you need to cancel or change a booking, contact us as soon as possible. Rescheduling is subject to availability and agreement on any resulting change in scope or price.

Outside any statutory cancellation right, a cancellation charge will apply only where it was clearly disclosed and agreed before booking and is fair and proportionate to our actual net loss. We will take reasonable steps to reduce that loss and account for saved costs or replacement work.

We will explain any deduction and refund the remaining balance. These terms do not impose a fixed cancellation fee.

13. If we cancel or cannot complete the service

If we cannot provide the agreed service, we will contact you promptly. You may accept an alternative arrangement or receive a refund for services not supplied.

If work must stop because of a serious safety issue, unlawful instructions or a material problem with the booking information, we will explain the issue and discuss how it can be resolved. Any amount retained must be lawful and justified.

Events outside our reasonable control may affect the service. We will take reasonable steps to minimise disruption. This does not automatically remove your rights to cancel, receive a refund or seek other remedies where the law provides them.

14. Our responsibility for loss or damage

We will provide services with reasonable care and skill. We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded or limited.

Any insurance arrangements do not replace or reduce our contractual obligations or your statutory rights.

Please report missing items or damage as soon as reasonably possible and provide photographs or other relevant information where available. We do not impose a short reporting deadline that automatically removes your legal rights.

15. Complaints and service problems

If you are unhappy with our service, email info@aliremovals.com with your booking details and a description of the problem. We will investigate and discuss an appropriate resolution.

Where consumer law applies, you may be entitled to repeat performance or a price reduction if the service does not meet the required standard. Nothing in these terms affects those rights or other remedies available by law.

16. Personal information

We use personal information to manage enquiries, quotes, bookings and related business requirements as explained in our Privacy Policy.

17. Changes to these terms

We may update these terms for future bookings. The version supplied when your booking is confirmed applies to that booking unless we agree a lawful change with you.

18. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the UK, this does not remove any mandatory protections available under the laws of your home country or your right to bring proceedings in the courts available to you under applicable law.