Privacy Policy

1. Who we are

Ali Removals Services provides waste removal, property clearance and removals services across Greater Manchester.

The controller responsible for your personal information is Ali Removals Services.

• Service area: Greater Manchester
• Registered waste carrier: Environment Agency registration CBDU414413
• Email: info@aliremovals.com
• Telephone: 07466 991568
• Website: aliremovals.com

2. Information we collect

Depending on how you use our services, we may collect:

• Your name, email address, telephone number and preferred contact method.
• Collection and delivery addresses, postcodes, property access details and booking dates.
• Information about items to be moved or cleared, including photographs and instructions you provide.
• Quotes, booking records, invoices, payment status and correspondence relating to your job.
• Information needed for applicable waste collection and disposal records.
• Technical information recorded when you use our website, such as your IP address, browser type and access logs.

Please avoid sending photographs containing identity documents, financial information or other private material that is not needed for your enquiry.

3. How we receive your information

We receive information directly from you through our website, telephone, email, WhatsApp and conversations about your booking. Technical information may also be collected when you visit our website.

If someone arranges a service on your behalf, such as a landlord, property agent or family member, they may give us your contact details, service address and job instructions. We use these details to coordinate the service and explain their source when we contact you.

4. Why we use your information

We use personal information for the following purposes and lawful bases:

• Preparing quotes and providing services: to assess your requirements, arrange bookings, communicate with you and complete the job. Where you are our customer, this is necessary to take steps at your request before entering a contract or to perform our contract with you.
• Coordinating jobs with other people: where you are a contact for a customer, we rely on our legitimate interest in organising and delivering the requested service.
• Keeping required records: to meet applicable accounting, tax and waste-management obligations. We rely on compliance with legal obligations.
• Managing and protecting our business: to handle enquiries and complaints, maintain website security, prevent misuse and establish or defend legal claims. We rely on our legitimate interests in operating a secure, reliable business and resolving disputes, while considering your rights.
• Optional promotional communications: where we ask you to opt in, we rely on your consent. You can withdraw it at any time by contacting us or using the unsubscribe option in the message.

We need sufficient contact, location and job information to prepare an accurate quote and provide our services. If you do not provide necessary details, we may be unable to quote or complete your booking.

5. Who we share information with

Where necessary for the purposes explained above, information may be shared with:

• Staff and authorised service providers who need job details to organise or carry out your booking.
• Providers of website hosting, email, communications and business administration systems.
• Payment providers, where you use them to pay for a service.
• Waste facilities or other relevant parties where information is needed for collection, disposal or required documentation.
• Accountants, insurers and professional advisers where needed for accounts, advice, disputes or claims.
• Public authorities where disclosure is required by law.

We limit the information shared to what is necessary for the relevant purpose.

6. WhatsApp and other third-party services

If you contact us through WhatsApp, we receive the information you choose to share, including your telephone number, messages and attachments. We use it to respond to your enquiry and manage your booking.

WhatsApp also processes information under its own privacy policy. Other websites and services linked from our website have their own privacy practices. You can contact us by telephone or email if you prefer.

7. Cookies and website tracking

Cookies and similar technologies can support website functions and collect information about website use.

Our website uses the following cookies:

• Essential cookies: a session cookie and an XSRF-TOKEN cookie, set by our own website. They keep your visit secure and allow forms, such as our quote form, to be submitted safely, and expire two hours after your last page view. A cookie_consent cookie remembers your cookie choice for six months. Because the website cannot work properly without them, these cookies do not require your consent.
• Analytics cookies (only with your consent): if you accept analytics cookies, we use Google Analytics, provided by Google, to understand how visitors use our website, for example which pages are viewed, whether a quote form is submitted and whether a phone or WhatsApp link is tapped. Google Analytics sets cookies named _ga and _ga_ followed by an identifier, which last up to two years. Google Analytics does not log or store full IP addresses.

Google Analytics does not load until you choose to accept analytics cookies in our cookie banner. You can change your choice at any time using the cookie button at the bottom left of the screen or the Cookie settings link at the bottom of every page. If you withdraw consent, we stop Google Analytics and remove its cookies. We do not use advertising or social media tracking cookies.

You can also manage cookies through your browser settings. Blocking essential cookies may affect some website functions.

8. International data transfers

Some of the service providers we use are based outside the UK, or may access information from outside the UK, mainly in the United States. These include Google (the web fonts our pages load and, if you accept analytics cookies, website analytics), Resend (which sends and receives our emails) and WhatsApp, if you choose to message us there.

Where personal information is transferred outside the UK, it is protected by UK adequacy regulations, such as the UK Extension to the EU-US Data Privacy Framework where the provider is certified under it, or by approved contractual safeguards, such as the International Data Transfer Addendum to the EU standard contractual clauses. To find out more about these safeguards, email info@aliremovals.com.

9. How long we keep information

We retain personal information only for as long as needed for the purpose for which it was collected. We determine retention periods by considering:

• Whether an enquiry is still active or a quote may reasonably lead to a booking.
• The time needed to complete a job, resolve follow-up questions and manage complaints or disputes.
• Applicable record-keeping requirements for tax, accounting and waste documentation.
• Relevant time limits for legal claims.
• The security purpose of technical logs and whether they are needed to investigate an incident.

Photographs and job instructions are retained only while needed to assess, carry out or document the service, or resolve a related issue. Information no longer required is securely deleted or anonymised.

10. Keeping your information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse. Access is limited to people who need the information for their work.

No internet transmission or storage system is completely secure. If you suspect a problem involving information you have shared with us, please contact us promptly.

11. Your data protection rights

Depending on the circumstances and the lawful basis for our use of your information, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Ask us to restrict how we use your information.
• Receive certain information in a portable format or ask us to transfer it to another organisation.
• Withdraw consent where our processing relies on it. Withdrawal does not affect processing carried out lawfully before you withdrew consent.

Your right to object

You can object to processing based on our legitimate interests for reasons relating to your particular circumstances. You can object to the use of your information for direct marketing at any time.

To exercise your rights, email info@aliremovals.com. We may need to verify your identity before responding. Some rights are subject to legal exceptions.

12. Automated decisions

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

13. Questions and complaints

If you have a question or concern about how we handle your information, contact us at info@aliremovals.com or call 07466 991568.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Visit ico.org.uk/make-a-complaint. You do not have to complete our complaints process before contacting the ICO.

14. Changes to this policy

We may update this policy when our services, systems or information-handling practices change. The latest version will appear on this page with an updated publication date. Where appropriate, we will also notify you of significant changes.